Returns & Refunds

30-day happiness guarantee

If Spot isn't right for you, tell us within 30 days of delivery and we'll refund your order — even if you've opened the pack.

How to ask for a refund

• Email hello@spotdetergent.com with your order number (it starts with SPOT-) and a line on what went wrong.
• For unopened packs, we may ask you to send them back. We'll email you a prepaid return label.
• For opened packs, you usually don't need to send anything back.

When you'll get your money

We refund to your original payment method, usually within 2 business days of approving it. Your bank may take another 5–10 business days to show it on your statement.

Damaged or wrong items

If your order arrives damaged or isn't what you ordered, email us with a photo and we'll send a replacement or refund you, whichever you prefer.

Orders from Amazon

Spot bought on Amazon is returned through Amazon under its return policy.