# Returns & Refunds

> 30-day guarantee: full refund within 30 days of delivery.

Canonical: https://spotdetergent.com/returns
Last updated: 2026-10-20

## 30-day guarantee
If Spot isn’t right for you, tell us within 30 days of delivery and we’ll refund your order — even if you’ve opened the pack.

## How to ask for a refund
- Email hi@spotdetergent.com with your order number (it starts with SPOT-) and a line on what went wrong.
- For unopened packs, we may ask you to send them back. We’ll email you a prepaid return label.
- For opened packs, you usually don’t need to send anything back.

## When you’ll get your money
We refund to your original payment method, usually within 2 business days of approving it. Your bank may take another 5–10 business days to show it on your statement.

## Damaged or wrong items
If your order arrives damaged or isn’t what you ordered, email us with a photo and we’ll send a replacement or refund you, whichever you prefer.

## Orders from Amazon
Spot bought on Amazon is returned through Amazon under its return policy.

## Related

- [Shipping](https://spotdetergent.com/shipping)
- [Contact](https://spotdetergent.com/contact)